Privacy Policy

1. Introduction

RTC Manufacturing ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the RTC Connect platform ("Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described herein, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an Account: Name, email address, phone number, job title, and organization information.
• Configure Settings: Notification preferences, time zone, and communication preferences.
• Contact Us: Information you provide when requesting support or submitting inquiries.
• Use the Service: Device configurations, schedules, notes, and other data you enter into the platform.

2.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Usage Data: Pages visited, features used, actions taken, and time spent on the platform.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Log Data: Access times, error logs, and system activity for security and troubleshooting purposes.

2.3 Information from Third Parties

We may receive information from:

• Authentication Providers: Identity verification data when you sign in using single sign-on (SSO).
• Your Organization: Your employer or agency may provide information when setting up your account.

3. How We Use Your Information

We use the collected information to:

• Provide the Service: Operate, maintain, and improve the RTC Connect platform.
• Send Notifications: Deliver alerts about device status, maintenance needs, and system updates via email and SMS.
• Provide Support: Respond to your inquiries and provide technical assistance.
• Ensure Security: Detect, prevent, and respond to security incidents and unauthorized access.
• Analyze and Improve: Understand usage patterns to enhance the Service.
• Comply with Legal Obligations: Meet applicable legal, regulatory, and contractual requirements.

4. SMS Communications

If you opt in to receive SMS notifications, we use your phone number solely to send you alerts and notifications related to the Service. Specifically:

• Purpose: SMS messages are sent to notify you of device alerts, maintenance reminders, and critical system notifications.
• Frequency: Message frequency varies based on your settings and device activity, typically 1-10 messages per month.
• No Marketing: We do not use SMS for marketing or promotional purposes.
• No Sharing: We do not sell, rent, or share your phone number with third parties for their marketing purposes.
• Opt-Out: You can opt out at any time by replying STOP or disabling SMS in your account settings.
• Carrier Disclosure: Your mobile carrier may have access to message content as part of standard message delivery.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Your Organization

If you use the Service through an organization (such as a municipality or school district), your organization's administrators may have access to your account information and activity within the platform.

5.2 Service Providers

We engage trusted third-party service providers to help us operate the Service, including:

• Cloud hosting providers (Amazon Web Services)
• Email delivery services
• SMS delivery services
• Analytics providers
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Subpoenas, court orders, or other legal processes
• Requests from law enforcement or government agencies
• Protection of our rights, property, or safety, or that of our users or the public

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS) and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

Device telemetry and historical data may be retained for extended periods to support reporting and analytics features of the Service.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of non-essential communications, including SMS notifications.
• Data Portability: Request a copy of your data in a portable format.

To exercise these rights, please contact us at m2msupport@rtc-traffic.com. We may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service, maintain your session, remember your preferences, and analyze usage. These include:

• Essential Cookies: Required for the Service to function properly.
• Preference Cookies: Remember your settings and preferences.
• Analytics Cookies: Help us understand how the Service is used.

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of the Service.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using the Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

14. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information.

We do not sell personal information. To exercise your California privacy rights, please contact us atm2msupport@rtc-traffic.com.